Monthly Voice Service

Cost $35.00 per month

Description "Dial tone", campus 4 digit dialing, free unlimited campus & local calls, voice mail, unified messaging with Exchange mailbox integration, all phone features available on device: forward, transfer, call pickup, conference, callback, speed dial, hold, mute, etc; phone repair/replacement, trouble shooting of all phone related issues, operator assistant/directory lookup.

When Charged Each physical phone with associated number (#) or each secondary number (#) that's not a primary number (#) on another phone. Also includes faxes, alarm lines or other services requiring an analog circuit/connectivity.

Additional Services

Call Handler Setup
Cost $50 for basic call handler, more for complex configurations $80 per hour
Description Program call handler with routing and/or messages as requested by department.
When Charged Each call handler requested.

Change Class of Service
Cost $50 per phone per request
Description Request for new or changed services, example take off block on long distance, add pickup group, etc.
When Charged Each time changes are requested per phone.

Domestic Long Distance Calling
Cost $0.10 per minute of use
Description Provides long distance calling to any domestic location.
When Charged Each domestic long distance call completed.

Expedite Fee
Cost $100 per request per phone/jack
Description Moves your request ahead of all others in queue except all other existing expedites.
When Charged Each time departments request their service orders have priority over others already in queue.

Note: Multiple changes done on the same phone on the same request only incur one charge.

International Long Distance Calling
Cost Varies by country from $0.11 per minute to over $20.00 per minute of use, cost based on contract pricing
Description Provides long distance calling to any international location.
When Charged Each international long distance call completed.

Move Voice
Cost $100.00 per phone move
Description Physical move phone from current location to desired location, tested to make sure phone is working correctly.
When Charged Each order received to move phone.

Note: Departments may move IP phones themselves at no charge. If departments request Networking & Telecom to complete the move for them, it will incur the regular phone move rate.

Network Port Activation
Cost $25 per jack + cost of patch cables
Description Patch cord installed in data jack, access to UMKCnet, MOREnet, Internet & Internet2
When Charged Each jack requested to be activated

New Phone
Cost Varies with phone model; IP 8851-$95, IP 8865 - $130
Description New phone
When Charged Each order for a new phone.

Point to Point Circuit
Cost $150.00 installation and 22.50 per month
Description Provides point-to-point circuit for devices like alarm lines etc.
When Charged Each circuit requested by department.

Voice Port Installation
Cost $250 per installation
Description Phone #, phone installed at site, phone line / patch cord installed. Data jack installation not included in this price.
When Charged Each physical new phone.

Note: Does not include purchase cost of phone.

Voice or Data Jack Installation
Cost $225 to $275
Description Voice or Data jack installed in location designated.
When Charged Each jack ordered. Note: Price does not include activation of jack.

Services Provided to Departments at No Additional Cost

• Remove a Phone
• Voicemail Password Changes / Reset
• Remove Voicemail
• Disconnect Voice or Data Jack
• 35+ Campus Elevator Phones
• All Data Network Services (UMKCnet, Internet & Internet2 access)
• 60+ Emergency Phones (Blue Towers)

To order a service, please submit a ticket. If you have any questions or require an estimate, please call 816-235-2640.

• For campus operator, dial 0
• For campus calls, dial four-digit station number
• For local Missouri calls, dial 9 + 816 + local number OR 9 + local number
• For local Kansas calls, dial 9 + 913 + local number
• For long distance calls, dial 9 + 1 + area code + local number
• For international calls, dial 9 + 011 + country codes + city code + local number
• For local directory assistance, dial 9 + 1 + 411
• For long distance directory assistance, dial 9 +1 + area code + 555-1212 OR 9 + 00

UMKC Information Services has implemented a voicemail system that integrates your voicemails and emails together in your email inbox, allowing you to more efficiently manage your messages.

All voicemail boxes have a limit of 38 Megabytes of storage. This is about 8 minutes of recorded messages. You will receive an email notice when your voicemail box gets close to this limit. Once your voicemail box reaches the limit, no one will be able to leave you a message. If you need to clean out your voicemail box, please go to the Instructions for Emptying a Voicemail Box.

Access Unity Connection by Phone

On Campus: Dial x5000, Enter your password.
Off Campus: 816-235-5000, Press *, Enter your extension, Enter your Password.

Access Unity Connection by Web

Click the link below to access your voice messages or change your phone password, greetings, etc.

Unity Connection Personal Communications Assistant

Unity Connection can only be used if you know the username and password of the email account the voicemail goes to.

1. Click this link: Unity Connection Personal Communications Assistant.
2. Log in using your UMKC username and password.
3. Click on "Messaging Assistant".
4. Click on the Passwords column, Enter your new password (pin) and confirm.
5. Press the "Save" button to save your changes.

• Must be at least 5 digits in length.
• Cannot include your extension.
• Passwords will be reset every 180 days.
• Must be unique. Unity remembers up to 3 previous passwords.
• Cannot start with 0.
• The password cannot contain your primary extension or its reverse.
• The password must contain at least three different digits.
• The digits cannot all be consecutive in ascending or descending order (for example, 12345 or 54321).
• A digit cannot be used more than two times consecutively (for example, 14777).
• The password cannot contain repeated groups of three or more digits (for example, 408510408).
• The password cannot be a numeric representation of your first or last name or the combination of your first and last names. (For example, if your name is John Doe, you could not use a numeric representation of johnd, johndoe, jdoe, doe.)

1. From your own phone, press the Messages button.
2. Press * and enter the extension you want to delete the voicemails for.
3. Enter ID (extension #).
4. Enter your 4-6-digit voicemail PIN followed by #.
5. Choose option 3 to delete message(s). You will need to delete them one by one.
6. If you have “old” message(s), choose option 3 to review old messages.
7. Choose option 2 for deleted messages.
8. Choose option 2 to erase deleted messages.
9. Choose option 1 to delete the messages.
10. Choose option 1 to delete only voice mail messages.

1. Press the Services button.
2. Select the VisualVoiceMail option.
3. Type your Phone PIN in the Password field.
4. When finished, press the Services button twice to return to the main menu.

1. Press "Transfer".
2. Press * and Dial the extension.
3. Press "Transfer" to finish the transfer.