University of Missouri-Kansas City (UMKC) Information Services (IS) provides limited technical support to faculty, staff and students working from their home or residence. If staff or faculty are experiencing minor software or hardware problems with University-owned equipment, they may call the UMKC IS Technology Support Center for assistance at (816) 235-2000 during normal business hours (Monday through Friday, 8:00 a.m. - 5:00 p.m.). If the problem is not resolved over the phone, the staff or faculty member will need to return the computer or peripheral device to the University for repair, and contact their primary IT support technician. Dispatching technical support to personal residences and/or to other non-university business sites is prohibited. 

UMKC IS Technology Support Center technicians will provide network connectivity support for students located in UMKC Residential Life. However, no technical support will be provided for personally-funded home computers. 

Valid software licenses must be procured for all University-funded home computers.