Cancelling before move-in

If you wish to cancel your housing contract prior to move-in:

1. Visit the RooRez Portal
2. Log in with your SSO
3. On the menu bar select Cancel my Contract
4. Carefully read the information about the contract terms and select Save & Continue
5. Select the contract you wish to cancel by clicking Continue next to it
6. Respond with the requested information
7. Sign by filling in your student number and click Cancel my Contract

Cancelling after move-in

After move-in, a student request (not all requests are approved) to cancel their contract following these steps:

1. Visit the RooRez Portal
2. Log in with your SSO
3. On the menu bar select Cancel my Contract
4. Carefully read the information about the contract terms and select Save & Continue
5. Select the contract you wish to cancel by clicking Continue next to it
6. Respond with the requested information and attach documentation supporting your request
7. Sign by filling in your student number and click Cancel my Contract

All contract cancellations after a student has moved in must be processed through the Residential Life business office for approval. Assuming the request is granted, the student will be charged a cancellation fee plus any applicable room charges. After facilities open, contract cancellation requests will not be approved for students who remain enrolled but wish to move to fraternity or sorority housing or other off-campus locations.

Cancellation requests may be approved for the following reasons:

• UMKC sponsored internship, student teaching, research project or other UMKC program which requires living away from Kansas City
• Completion of graduation requirements during the term of the contract
• Marriage after move-in (proof of marriage will be required)
• Compulsory military duty
• Loss of student status/withdrawal from UMKC

Outside of the approved reasons for a contract cancellation, students must submit an appeal to the Residential Life Business Office for a contract cancellation. The official cancellation request form will still be required. In addition, students must demonstrate a problem beyond their control, which occurred after the time of contract submission and is substantiated by supporting documentation.

The student will receive written approval or denial of the request and the account will be adjusted accordingly. If the cancellation request is approved, the student will be charged an applicable cancellation fee, and will be subject to room charges and damage billing. The dining plan will be billed as a prorated amount. All components of this contract are canceled when the contract cancellation is effective, including dining access, meal plans and flex points.

Once the contract cancellation request is approved, the student must officially vacate his or her assigned room by obtaining check-out materials from the Department of Residential Life and contacting residential staff to complete official check-out procedures. Any amount paid in excess of the total due will be credited. Students must move from the facility within 24 hours of contract cancellation or withdrawal from UMKC. Residents who do not move out within 24 hours are subject to the remaining room and board fees.

If the cancellation request is denied, then the student is responsible for one hundred percent (100%) of the room and board fees for the academic year. Appeals for any charges assessed Residential Life must be received in writing and will only be considered within 120 days of cancellation.

Once the contract is received by UMKC, the following cancellation fee schedule will apply to any canceled contracts based on the date the written request is received by the Residential Life office. Verbal communication of cancellation will not be honored.

Academic year contract cancellation fee schedule

Summer contract cancellation fee schedule