Cancellations

Residential Life Housing and Dining Contracts are legally binding and are intended for UMKC students who will remain for the entire period of the contract. In the event that a resident finds themselves in circumstances where they may be unable to continue to reside the terms of the contract will be followed.

If a cancellation is approved there will be an adjustment of charges and cancellation fees as outlined in the applicable contract.

Request to cancel before move-in

A request to cancel a contract prior to checking into Residential Life will be approved and the student will incur cancellation fees and charges according to the cancellation schedule in the contract.

If you wish to cancel your housing contract prior to move-in:

1. Visit the RooRez Portal
2. Log in with your SSO
3. On the menu bar select Cancel my Contract
4. Carefully read the information about the contract terms and select Save & Continue
5. Select the contract you wish to cancel by clicking Continue next to it
6. Respond with the requested information
7. Sign by filling in your student number and click Cancel my Contract

Cancellation fees for requests to cancel before move-in

Request to cancel after move-in

A request to cancel after checking into Residential Life will be approved for very limited reasons as listed in the contract:

1. No longer a UMKC student -- includes graduating, military deployment, transferring, or withdrawing.
2. Participating in a UMKC-sponsored program which requires living away from Kansas City -- includes internship, study abroad, or student teaching.
3. Exchange students at the conclusion of their program.
4. Change in family status that requires housing type not available at UMKC -- marriage, birth, of adoption of a child.
5. Medical or mental health issue that cannot be effectively treated while the student resides in Residential Life.
6. Substantial financial hardship beyond the student's control that occurred after the student moved into Residential Life.

After check-in, a student may request (not all requests are approved) to cancel their contract following these steps:

1. Visit the RooRez Portal
2. Log in with your SSO
3. On the menu bar select Cancel my Contract
4. Carefully read the information about the contract terms and select Save & Continue
5. Select the contract you wish to cancel by clicking Continue next to it
6. Respond with the requested information and attach documentation supporting your request
7. Sign by filling in your student number and click Cancel my Contract

Requests including the submitted documentation will be reviewed. Students will be notified if their request is denied or approved. If the request is granted the student's account will have room charges adjusted based on the date of check out and any applicable cancellation fees according to the terms of the contract. The dining plan will be adjusted as a prorated amount. All components of this contract are canceled when the contract cancellation is effective, including dining, access, and meal plans. Verbal communication of request to cancel will not be honored.

Once the contract cancellation request is approved, the student must fully vacate their assigned room by removing all personal belongings and completing the check-out procedures within 24 hours of contract cancellation or withdrawal from UMKC.

If the contract cancellation is denied, then the student is responsible for one hundred percent (100%) of the room and board fees for the remainder of the contract. Appeals of any charges assessed by Residential Life must be received in writing.