If you believe there is a discrepancy with your tuition and/or fees, follow these steps to resolve it:

1. Verify with the Cashiers Office that you are being assessed correctly based on the information they have on record
2. If you still believe there is an issue, you should then verify with Registration and Records that you are officially registered in the correct classes and that your major is correctly listed.
3. If either of these items is incorrect, you may have to work with your academic advisor to correct the information.
    

If you believe there is a discrepancy with the financial aid you have been awarded, follow these steps to resolve the issue:

1. Verify with Financial Aid and Scholarships that they are awarding you correctly based on the information they have on record
2. If you still believe there is an issue, you should verify with Registration and Records that you are officially registered in the correct classes and that your major is listed correctly.
3. If you are an undergraduate transfer student, you should also make sure that you have had final, official transcripts from all previous institutions sent to UMKC so we can post your transfer credit to your academic record.
4. If any of these items is incorrect, you may have to work with your academic advisor to correct the information.

The UMKC refund policy is based on the date of official withdrawal from classes.

Refunds for courses that do not meet during the regular session (weekend courses, abbreviated courses) are prorated based on the length of the course and the date of withdrawal.

If you receive a refund that you believe you should not have received, check your class schedule or contact the Cashiers Office.

See the academic calendar for specific dates each semester.

Classes are not automatically canceled for nonpayment.

It is the responsibility of all students to withdraw from classes if they will not be attending the semester. If a student withdraws from classes, he or she may still owe the university full or partial fees in accordance with the UMKC fee refund policy.

When a student totally withdraws from all of his or her classes, there is a certain percentage of aid that UMKC is required to return due to federal regulations regarding the return of Title IV funds. The amount UMKC is required to return may exceed the student’s credit balance for withdrawing from classes making the student owe a balance to UMKC.

Registration and Records is authorized to make exceptions in the application of the refund policy in unusual and extreme circumstances.

Official Exceptions to the Refund Policy

Requests for exceptions must be submitted online through the Petition for Exception to the Fee Refund Policy.  

Covered students are defined as those students who are:

• High school graduates
• 18 or older
• Attending classes on campus during regularly scheduled academic sessions

The statute provides that the following documents may be used to document a "covered student" receiving financial aid is a U.S. citizen, permanent resident or is lawfully present in the United States:

• The Free Application for Federal Student Aid (FAFSA) Institutional Student Information Record
• A state-issued driver’s license
• A state issued non-driver’s identification card
• Documentary evidence recognized by the department of revenue when processing an application for a driver’s license or non-driver’s identification card
• A United States birth certificate
• A United States military identification card
• Any document issued by the federal government that confirms an alien’s lawful presence in the United States

Email

Scan the document and attach it to an email from your UMKC email account.

Send the email to Registration and Records at umkcregistrar@umkc.edu. 

Fax

Fax the document to (816) 235-5513.

Make sure to include your full name and student ID number on the Fax.

Hand delivery

Bring the original document or a photocopy to Registration and Records in room 115 of the Administrative Center.

Mail

Mail a photocopy of the document to:

Registration and Records
UMKC Administrative Center, room 115
5115 Oak Street
Kansas City, MO 64112