Cadence Text Messaging

Cadence provides unlimited texting and associated phone numbers, as well as connections with Slate. One of the benefits of using Cadence is the ability to engage in a two-way communication experience for recipients, which is different than broadcasting a one-way message to individuals.

The Cadence Dashboard can be accessed from any desktop, laptop, or mobile device. Cadence allows for the flexibility of contacting individuals or groups via unlimited text messaging without having to have a dedicated mobile device.

Cadence also supports emojis and multimedia content, bringing branding and personalization to your messages.

Costs

This service is fully funded by Information Services so there are no additional costs for individual departments or groups.

Cadence Teams

A Cadence Team is a select group of people that have access to a particular set of information within Cadence. Multiple teams can exist within one UMKC department or unit and can share that department's contacts and data. Teams are used for:

  • Monitoring and responding to messages in a single inbox.
  • Viewing the conversation history of messages sent from your team.
  • Tracking and reporting on campaign activity.
  • Setting and managing inbox autoreplies.

Getting Started

To request access to Cadence, please submit a ticket to the UMKC IS Technology Support Center or email TechSupportCenter@umkc.edu. A representative from Information Services will work with Cadence to get the process started.

Once you have access to Cadence, each team admin can set up accounts and inboxes, import contacts, and access training. You can learn more about the features that Cadence offers in their New User Guide.

Technical Support

Cadence Support is available by emailing support@mongooseresearch.com or via chat bot within the Cadence Dashboard. Cadence support provides many services such as:

  • Troubleshooting recipients not receiving messages.
  • Recalling unsent messages that contain errors.
  • Managing contacts and data for your team.
  • Setting up forwarding numbers to reach active phones.

Additional Resources

  • What is Cadence - A short video introduction to the Cadence Texting Platform.
  • Cadence Resources - Webinars, Case Studies, Guides, and Texting Templates all in one convenient location.
  • Podcasts - A forum with higher ed experts on trending news, technology considerations, student engagement tips, and more.
  • Demo - A quick Demo showing how to send your first messages with Cadence.