The Technology Support Center is the first point of contact for faculty, staff, and students’ computing questions and offers advanced technical support for University computers and peripherals. Our team provides support for UMKC accounts, hardware warranty repairs, software distribution, disk imaging, and mobile devices. We also support critical services such as virus control and security incident response and much more.

Technology Support Center personnel manage 1,000 lab and classroom computers across campus and provide direct support for approximately 6,000 computers on the UMKC campus, including servicing the University’s administrative and business offices and all academic units except the School of Medicine. Many Technology Support Center technicians have been cross trained to support multiple locations on campus as part of the shared services initiative.

We can handle many of your computing support needs remotely when you contact us at 816-235-2000, use our online request portal, or through email at techsupportcenter@umkc.edu. Please note that to submit a technical issue or request you will need to login with your UMKC Username and password. We have an automated Information Services chatbot available at www.umkc.edu/is 24 hours a day, 7 days a week, 365 days a year.

If you have a technical issue that needs to be resolved in person, you can visit the Technology Support Center at the Cherry Street Parking Garage from 8:00 a.m. - 4:30 p.m. Monday through Friday. And if you are faculty or staff having an issue at a University site and the issue you are facing cannot be resolved remotely, technicians will come to you to find a solution. If we cannot help you, we will find other subject matter experts within Information Services who can.

The Technology Support Center is standing by to support you. We look forward to helping you succeed at UMKC.