Support Services

The Technology Support Center offers a full range of computer related services - from first point of contact to advanced technical support for University computers and peripherals. This team works to resolve computer and account related technical issues remotely on first contactwhere possible. If the problem cannot be resolved remotely, technicians will go onsite to find a solution. Customer requests may also be escalated to other subject matter experts within Information Services, as appropriate.

The Technology Support team provides support for hardware warranty repairs, software distribution, disk imaging and mobile device support. They also efficiently manage over 1000 lab and classroom computers across campus. Virus control and security incident response are other critical services supported by the Technology Support Center.

The Technology Support Center has technicians located in several hubs on the UMKC campus. For walk-up support, please go to the IS office located at 4825 Troost, Room 102. The Technology Support Center is available by calling 816.235.2000 or email techsupportcenter@umkc.edu. To report a problem online look for the icon at www.umkc.edu/is. Normal hours of operation for both walk-in and telephone support are as follows:

Monday - Friday 8 AM - 5:00 PM Saturday and Sunday Closed Winter Holiday Break December 25 - January 1 Closed NOTE: An answering service is available after hours to report network outages or other IT emergencies.

Support Services leverages University of Missouri and other state contracts to give our customers access to a plethora of high-quality items at discounted prices. Additionally, we work closely with UM Supply Chain to manage the technical and business relationships with a large number of nationally-known and highly-respected vendors and manufacturers to ensure UMKC is getting the best-in-class services and support for their IT investments.

Before purchasing computing hardware, please consult with our business technology analyst, who can provide you with the expertise, guidance and detailed information regarding the configuration, purchase, delivery and warranty support options for computers, printers and other peripherals. Much of this information about our our standards, recommendations and the purchasing process is available at our IT Hardware Procurement website.

In addition to routine and ongoing purchase requests, Hardware Procurement is responsible for coordinating information and activities related to the provost’s annual Workstation Replacement Program. The goal of the program is to provide a coordinated, cyclical replacement of aging computers on a three- or four-year lifecycle. This program has proven to be a cost-effective, efficient way to create a robust, standardized and sustainable computing environment for UMKC faculty and staff.

For additional questions or requests for computers, mobile devices and computer-related peripherals, please email umkc-hardware@umkc.edu or call Monte Churchman at 816.235.1444.

Before purchasing software, please contact Support Services' knowledgeable business analyst who specializes in technology procurement. The university has purchased a number of site-licenses and has several volume purchase agreements in place for many software packages. It is possible that the software you need is already available at a low cost or no cost to your department. Questions about software availability, licensing and media distribution should be directed to UMKC Software Team 816.235.2220 or the Technology Support Center at 816.235.2000. Additional information on how to order Microsoft Campus Agreement or Select software licenses and media, as well as other information, can be found on the software resources website.

Students can find academically priced software at the UMKC Bookstore, conveniently located in the middle of campus in the Student Union.