Support Services

The Technology Support Center offers a full range of computer related services - from first point of contact to advanced technical support for University computers and peripherals. Our team works to resolve computer and account related technical issues remotely on first contact where possible. If the problem cannot be resolved remotely, technicians will go onsite to find a solution. Customer requests may also be escalated to other subject matter experts within Information Services, as appropriate.

Our team provides support for hardware warranty repairs, software distribution, disk imaging and mobile device support. We also efficiently manage over 1000 lab and classroom computers across campus. Virus control and security incident response are other critical services supported by the Technology Support Center.

Our extended hours of operation for remote support will continue through the Fall 2020 semester.

Monday - Friday 8am - 8pm Saturday Closed NOTE: An answering service is available after hours to report network outages or other IT emergencies.

During this challenging time working through COVID-19, we are remotely resolving as many problems as possible. If you need in-person help, you will need to schedule an appointment so we can do as much prepatory work as possible to reduce the amount of time we spend with each person, which helps keep everyone safe. 

You can contact the Technology Support Center during business hours via:

• Phone: 816-235-2000.
• Email: techsupportcenter@umkc.edu.
• Automated chatbot is available at www.umkc.edu/is: 24 hours a day, 7 days a week, 365 days a year.

To report an IT issue or request a new service please click on the bell icon below. Please note that to submit a technical issue or request you will need to login with your UMKC Username and password.

Support Services leverages University of Missouri and other state contracts to give our customers access to a plethora of high-quality items at discounted prices. Additionally, we work closely with UM Supply Chain to manage the technical and business relationships with a large number of nationally-known and highly-respected vendors and manufacturers to ensure UMKC is getting the best-in-class services and support for their IT investments.

Before purchasing computing hardware, please consult with our business technology analyst, who can provide you with the expertise, guidance and detailed information regarding the configuration, purchase, delivery and warranty support options for computers, printers and other peripherals. Much of this information about our our standards, recommendations and the purchasing process is available at our IT Hardware Procurement website.

In addition to routine and ongoing purchase requests, Hardware Procurement is responsible for coordinating information and activities related to the provost’s annual Workstation Replacement Program. The goal of the program is to provide a coordinated, cyclical replacement of aging computers on a three- or four-year lifecycle. This program has proven to be a cost-effective, efficient way to create a robust, standardized and sustainable computing environment for UMKC faculty and staff.

For additional questions or requests for computers, mobile devices and computer-related peripherals, please email umkc-hardware@umkc.edu or call Monte Churchman at 816.235.1444.

Before purchasing software, please contact Support Services' knowledgeable business analyst who specializes in technology procurement. The university has purchased a number of site-licenses and has several volume purchase agreements in place for many software packages. It is possible that the software you need is already available at a low cost or no cost to your department. Questions about software availability, licensing and media distribution should be directed to UMKC Software Team 816.235.2220 or the Technology Support Center at 816.235.2000. Additional information on how to order Microsoft Campus Agreement or Select software licenses and media, as well as other information, can be found on the software resources website.

Students can find academically priced software at the UMKC Bookstore, conveniently located in the middle of campus in the Student Union.