How To Get IT Help

The Technology Support Center offers a full range of computer related services – from first point of contact to advanced technical support for University computers and peripherals. Our team works to resolve computer and account-related technical issues remotely on first contact when possible. If the problem cannot be resolved remotely, technicians will go onsite to find a solution. Customer requests may also be escalated to other subject matter experts within Information Services, as appropriate.

The Technology Support Center is open:

Monday through Friday - 8am to 8pm

Saturday and Sunday - Closed

During this challenging time working through COVID-19, we are remotely resolving as many problems as possible. If you require in-person assistance, you will need to schedule an appointment so we can do as much preparatory work as possible and ensure a quick resolution. 

One recent improvement to our support toolbox is the ability to automatically create tickets through Cherwell for emails sent to either techsupportcenter@umkc.edu or callcenter@umkc.edu.  Any email that is sent to either address will automatically generate a new Cherwell ticket, and the person who sent the email will be notified of the newly created request and any additional changes with the ticket.  This allows us to effectively focus our attention and resources on specific lines of support requests, and creates a record of support requests that are readily available for review by logging on to Cherwell.

To view your support requests in Cherwell:

• Log on to the Cherwell portal using your UMKC Username and password at https://cherwell.umsystem.edu/CherwellPortal/UMKCITPortal
• Click the icon for My Items
• On the My Items page you can review your open and recently closed incidents and requests
• Each item is clickable for more information

You will find multiple ways to connect with the Technology Support Center by visiting our ithelp.umkc.edu webpage. 

Multi-Factor Authentication (MFA) for Microsoft 365

Multi-factor authentication (MFA) protects your data by adding a layer of security, making it difficult for unauthorized users to access your online accounts. In order to better protect your information and email, MFA is required for all University accounts.

There are multiple authentication methods you can use for MFA and it is strongly recommended that you setup 2 methods on your account.  This will ensure that if you lose your phone or the app does not work you will still be able to utilize MFA via the second option.  The most popular options for MFA are:

• Microsoft Authenticator mobile app – an app on your mobile device that allows you to approve a sign in with the touch of a button or from a passcode available in the app.
• Alternate phone number – a cell phone or home phone that you have access to. Codes are sent via text or call.
• Office phone – this value is populated by information entered in myHR. Codes are sent via call.

For more information about setting up MFA, or adding a second authentication method, please visit: https://www.umkc.edu/is/support/services/o365/mfa/ or contact the Technology Support Center at http://ithelp.umkc.edu.  

RooLabs Online

The RooLabs Online portal provides real-time information regarding capacities of student computing labs located on campus, how many machines are currently in use in each lab, and provides free remote access to lab software. You can plan ahead before making a trip to a lab, or simply connect to the lab from the convenience of your own device.

Connecting remotely to a lab in RooLabs Online will be a similar experience to using an on-campus lab. If you have access to a general lab or departmental lab on-campus that participates in RooLabs Online, you can remotely access ALL of the same software via RooLabs Online.